Cancellation policy

Purchase Options Cancellation Policy

At Woodlane Pantry, we want our meal subscriptions to be convenient, flexible and easy to manage.

Monthly Subscriptions

Customers who subscribe to our monthly meal packs can cancel their subscription at any time before their next scheduled payment.

There are no cancellation fees or minimum subscription commitments.

How to Cancel

You can cancel your subscription through your customer account, where subscription management is available, or by contacting Woodlane Pantry.

Email: director@woodlanepantry.au
Phone: 0493 256 483

Please contact us before your next scheduled payment to prevent your next subscription order from being processed.

Orders Already Processed

Cancelling a subscription prevents future subscription orders and payments. It does not automatically cancel or refund orders that have already been processed.

If an order has already been processed, please contact us as soon as possible to discuss whether it can be cancelled before dispatch.

Refunds and Consumer Rights

As Woodlane Pantry sells food products, we do not offer change-of-mind returns or refunds.

However, customers retain all rights and remedies available under Australian Consumer Law, including for faulty, damaged or incorrectly supplied products.