Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at director@woodlanepantry.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at director@woodlanepantry.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at director@woodlanepantry.au.

Returns & Refunds Policy

At Woodlane Pantry, we take pride in producing high-quality Australian-made pantry products. If there is ever a problem with your order, we're committed to making it right.

Change of Mind

Due to food safety requirements, we cannot accept returns or exchanges on food products if you change your mind.

Please choose carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:
Your order number
A description of the issue
Photos of the product and packaging where possible

Once assessed, we will provide an appropriate remedy, which may include:
A replacement product
A refund
Store credit

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping

If a return is required because of an error by Woodlane Pantry or a faulty product, we will cover the cost of return shipping where applicable.

Returns must not be sent without first contacting us.

Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.

If you have any questions regarding your order, please contact us:

Woodlane Pantry Pty Ltd
Shop 2, 84 Randell Street
Mannum SA 5238
Email: director@woodlanepantry.au
Website: www.woodlanepantry.au

Kelly Johnson
Director
Woodlane Pantry