Refund policy

Returns & Refunds Policy

At Woodlane Pantry, we take pride in producing high-quality Australian-made pantry products. If there is ever a problem with your order, we're committed to making it right.

Change of Mind

Due to food safety requirements, we cannot accept returns or exchanges on food products if you change your mind.

Please choose carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:
Your order number
A description of the issue
Photos of the product and packaging where possible

Once assessed, we will provide an appropriate remedy, which may include:
A replacement product
A refund
Store credit

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping

If a return is required because of an error by Woodlane Pantry or a faulty product, we will cover the cost of return shipping where applicable.

Returns must not be sent without first contacting us.

Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.

If you have any questions regarding your order, please contact us:

Woodlane Pantry Pty Ltd
Shop 2, 84 Randell Street
Mannum SA 5238
Email: director@woodlanepantry.au
Website: www.woodlanepantry.au

Kelly Johnson
Director
Woodlane Pantry